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on November 6, 2025
Get Help has troubleshooters you can run for many common scenarios. If a troubleshooter is available for your issue, select Start to run that troubleshooter. Occasionally, classic Outlook tries to run a process in the background. Auto-archive, sending and receiving a very large attachment, or running some of the other mailbox tools can all be done in the background.
If Outlook is performing some operation on hundreds or thousands of messages at once, it might appear to be stuck. Give Outlook a few minutes to finish the process and it should start to work again. To work around the issue, you will need to end all Office processes that are running and disable the presence features. On June 25th, tips for solving Outlook stuck problems 2019, the Outlook Team made a change to the service to fix this issue.
There are three steps you can take to try to get Outlook working again. When you select a specific day in the calendar, any appointment or event tips for solving Outlook stuck problems scheduled for that day is listed in this area. You also can select a day or time slot and create a new appointment or event.
We will be delving into exploring the powerful methods to fix Outlook PST files in the following paragraph. If you can open the original Outlook Data File, you might be able to recover additional items. The Inbox Repair tool creates a backup file with the same name as the original, but with a .bak extension, and saves it in the same folder. There may be items in the backup file that you might be able to recover that the Inbox Repair tool couldn't.
If repairing your Microsoft 365 programs didn't resolve your issue, move on to the next step. I can't open the Microsoft Outlook, when I try to open the application is staying in loading screen and nothing happens. After some minutes I need to put again the password for my acount and again nothing happens. If I get in the mail he says "Trying to connect to your server". If creating a new profile solves your issue, you can return to the Show Profiles dialog and delete your old profile.
If you want to fix PST files using this tool, make sure to have a proper backup of the Outlook PST before processing. To resolve this issue, delete your .ost file and that you let Outlook redownload the information from the server that is running Microsoft Exchange Server. The first step is to check whether the PST file exists in its original location.
We have found a pretty easily solution that most of the time with this error. If Outlook isn't stuck at a screen that says "Processing," or this didn't resolve your issue, continue to the steps below. If the issue is urgent or affecting your work, don’t waste time trying 20 fixes. Our certified Outlook support team is here to resolve the issue remotely. When you install Office, an Inbox Repair Tool (SCANSPST.EXE) is also installed on your PC. The Inbox Repair Tool can resolve issues by scanning your Outlook data files and repairing errors.
This issue has been mitigated and we are continuing to monitor the issue to ensure stability. The root cause was the deployment of an incorrect campaign data file, which led to false positive campaign detection. We have since reverted to the right data file and the outbound email flow has returned to a normal state. We also released a new rule that corrected the wrong campaign verdict for all impacted customers during the incident. Availability has recovered, and tips for solving Outlook stuck problems engineers are investigating the root cause and identifying problematic servers.
Therefore, users should put some effective solutions into action to deal with inaccessible or damaged PST files as soon as they encounter Outlook issues. In the Folder Pane, you might see a folder named Recovered Personal Folders that contains your default Outlook folders or a Lost and Found folder. Although the repair process might recreate some of the folders, they may be empty.
To change your Mail settings so your inbox looks and behaves the way you want it to, see Personalize your new Mail experience in Outlook.com. Upgrade to Microsoft Edge to take advantage of the latest features, security updates, and technical support. You can start Outlook in safe mode, disable your add-ins, and then try to open Outlook normally.
Besides that, its free edition can process up to 50 items from each folder, making it easy for users to understand tool’s working. In earlier versions of Outlook, tips for solving Outlook stuck problems we previously recommended that you use the Scanost.exe tool for errors that occur with your offline Outlook Data File (.ost). The Scanost.exe tool is no longer available starting in Outlook 2010. We now recommend that you delete your offline Outlook Data File (.ost) and that you let Outlook redownload the information from the server that is running Exchange Server. Once your task is done of locating the ScanPST.exe tool, kindly head to follow the below-given steps to fix Outlook data files (PST).
Select a contact or contact list to view details in the contact card on the right. You can also select multiple contacts—for example, to send an email to the selected contacts. If you can open the original Outlook Data File, you might be able to recover additional items. The Inbox Repair tool creates a backup file with the same name as the original, but with a .bak extension, and saves it in the same folder. There may be items in the backup file that you might be able to recover that the Inbox Repair tool couldn't.