Blogs
on November 6, 2025
To learn more about how to share your feedback, see How do I give feedback on Microsoft Office. Switch your alias to an Outlook.com or Hotmail.com account. Visit Firefox support to learn how to Disable or remove Add-ons. Some users may not be able to empty their Deleted Items folder. We will update this article as soon as we have more information on a fix.
Run the classic Outlook advanced diagnostic troubleshooter if you've tried all of the preceding steps and Outlook is still crashing or hanging. This step creates detailed information about your Outlook configuration and provides solutions for any known issues that are detected. It also gives you the option to upload your results to Microsoft so that a support engineer can review them. To sum up, the blog elaborated on all the major reasons for Microsoft Outlook keeps crashing problem. Furthermore, we learned six manual solutions to fix this issue.
Your user profile is a collection of settings that let you customize the computer appearance and performance. It contains settings for desktop backgrounds, screen savers, sound settings, and other features. User profiles help make sure that your personal preferences are used when you log on to Windows. So for about the past month, my Outlook constantly freezes, the window grays out, and I get a "not responding" error message. I am not quite sure when this started, otherwise I would have rolled back updates and/or removed recently installed apps.
To manage your mailbox by reducing the size of the Outlook data file, see Reduce the size of Outlook Data Files (.pst and .ost). If repairing your Microsoft 365 programs didn't resolve your issue, move on to the next step. If Outlook isn't stuck at a screen that says "Processing," or this didn't resolve your issue, continue to the steps below. If those steps don't work, see Need additional help? This option could be useful if you constantly have to wait for Outlook to rebuild its data file when you restart.
There are three steps you can take to try to get Outlook working again. If classic Outlook repeatedly prompts you for a password during setup, make sure that your caps lock isn't turned on. This can also happen if you've entered your username incorrectly. Select More to see additional actions—for example, an option to print a message. If you want to learn about printing, see Print attachments received in email messages.
The Credential Manager is where Windows stores passwords and login information on your computer. It acts as a vault with specific settings and permissions you can adjust. Every antivirus software is different, so you'll want to look up how to specifically enable Outlook with the software you're using. Check your settings to see if you've got the "always prompt for password" feature enabled. It could be as simple as an out-of-date version of Outlook's software. Once an update has been run on your system, the bug may be rectified.
Shows contacts or contact lists depending on what you selected in the left pane. Select a contact or contact list to view details in the contact card on the right. You can also select multiple contacts—for example, to send an email to the selected contacts. The issues documented in this section have been reported after installing the recent updates listed below. We're investigating the issues and will update this page when a fix is available. In the meantime, please use the workarounds suggested for each issue.
See Change or update your email password for more information. If you've successfully sent and received email from classic Outlook before, and now Outlook repeatedly asks you to reenter your password, one of two things may have happened. You might need to set Windows Update to automatically download and install recommended updates.
Logging into Outlook 365 provides a seamless experience across devices and integrates with the broader ecosystem of Microsoft 365 applications, enhancing productivity and collaboration. Once the software is installed, it will guide you through the https://office365emailfix.blogspot.com/2025/10/fix-outlook-not-sending-or-receiving.html steps to figure out what’s wrong with your Outlook account and help you find the best solution. If this doesn’t work, you’ll need to get in touch with Microsoft support. Microsoft recommends using their support portal to initiate help requests.
If you're entering a password you know is correct and getting a message that says "incorrect password," then you'll want to read this page. If you are using Gmail or Google Workspace as well as the Outlook calendar, it would be nice to have them populated with the same information. Here is how to make sure your Outlook is showing the same information as https://office365emailfix.blogspot.com/2025/10/fix-outlook-not-sending-or-receiving.html your Google Calendar. If nothing else fixes your Outlook search problem, then your Spotlight index may be corrupt. Let's cover how to troubleshoot the Outlook indexing first. For all of the Mac users struggling with Outlook not responding, we have a few pointers for you as well.
If your outlook account is dmanaged, then try to make new one which can seamlessly solve your issue. If it does and Outlook starts working properly, then most likely the problem is with one of your add-ins, which leads us to the next step. When something goes wrong with Outlook, Microsoft recommends that we start it in Safe mode.