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on December 1, 2025
To get support in Outlook.com, click here or select Help on the menu bar and enter your query. If the self-help doesn't solve your problem, scroll down to Still need help? Some customers may not be able to see their Profile, Account or Sign Out options when selecting their picture on the top toolbar. None of the events or information was lost in the move to the new calendar. The Family group calendar now appears in the Outlook.com groups area in the left nav on Outlook web and in the groups area of the Outlook mobile app. Some Safari users are unable to add email addresses in the To section, or cannot point the cursor in the To field.
If you want to fix PST files using this tool, make sure to have a proper backup of the Outlook PST before processing. Simran Bhatia is a technical content writer engaged in writing clear, concise, and SEO-optimized content. With a background in computer science and a passion for writing, I thrive to deliver complex technical content in simple layman terms. However, in some cases, the Inbox Repair tool (SCANPST) fails to repair the PST file. Opt for a better alternative tool such as a professional PST Repair Tool. Microsoft Outlook, like any other software on Windows, encounters several errors.
Microsoft regularly releases fixes for known issues. Power for providing "An Outstanding Customer Service Experience" for its Assisted Technical Support. J.D. Power 2024 Certified Assisted Technical Program, resolving Outlook not responding developed in conjunction with TSIA.
Outlook supports sending from a secondary connected account for Microsoft owned domains such as @outlook.com, @live.com, @hotmail.com but has not implemented this functionality for third-party domains. This alias will be added to their account as a secondary alias, with the original 3rd party alias will continue to be set up as the primary. Once this step is complete, the user will land in their Outlook inbox and be able to use all Outlook functionality with this new email address. You can also add the secondary connected accounts (Gmail, Yahoo, etc.) in Outlook.com as additional accounts in the Outlook profile. While these Microsoft accounts work in other Microsoft products (e.g. OneDrive, Windows, Xbox), they are non-functional when visiting Outlook.com.
Outlook.com (the web version of Outlook) and Outlook apps require a 1st party alias (Outlook/Hotmail/Live/MSN) to send and receive email, use calendar, etc. Occasionally, classic Outlook tries to run a process in the background. Auto-archive, sending and receiving a very large attachment, or running some of the other mailbox tools resolving Outlook not responding can all be done in the background. Check the status bar at the bottom of the screen to see if another process is running. If so, wait a short time (usually two or three minutes) to see if Outlook starts working again.
Also, we go over the stepwise working procedure of both solutions and the reasons behind PST file corruption issues. The Inbox Repair tool or ScanPST.exe is not a convenient way because of multiple restrictions. Moreover, this tool can quickly recover email messages, calendars, tasks and other data from corrupted PST files.
You can opt for the desired Mode of Recovery, i.e., Standard, Advanced, and Deep, as per the level of corruption in the PST file. With the help of the PST File Repair Software, you can repair the PST file using the Deep Mode that is severely damaged to a great extent. resolving Outlook not responding The Cigati PST File Recovery software is a powerful tool that can handle even severely damaged Outlook email files.
Some customers may experience a delay when trying to create a new email address, or alias, for their Outlook.com account. Although it's not possible at the moment to turn the feature off entirely, you can choose to remove it from your favorites list by right clicking the folder and selecting Remove from Favorites. We have recently received some reports of users who are experiencing issues with subscribing to .ics/ical calendars. This fix will also lead to a reduction in the total number of contacts on your contact list. We will ensure that all information is retained and only contacts with matching information in all fields will be cleaned up.
We have multiple tools to help you automatically diagnose an issue, troubleshoot, and fix problems with Outlook. Some customers may not be able to see their Profile, Account or Sign Out options when selecting their picture on the top toolbar. We're aware of an issue where some users see the error message "Your message resolving Outlook not responding can't be displayed right now".
It's free, more secure and will require a verification code in addition to your password. If you still can’t recover your account, you can create a new Google Account. When you do, you can follow these steps to avoid getting locked out of your Google Account. To protect your account, it may be temporarily locked after too many unsuccessful attempts to sign in.
Add an Outlook.com alias to your account and send email to Gmail users using that alias. For more information, go to Add or remove an email alias in Outlook.com. If you can't choose any of the menu options, type inside an email message, calendar event, or contact, Outlook may have frozen.