5 Common Microsoft Office 365 Issues and How To Resolve Them

With 15+ years of customer service experience and troubleshooting iOS, Mac, and Windows PC. He maintains procedures and provides technical support to entire organizations. Check to see if multiple copies of Office are installed on your system. You forgot your password Set your business up for success with a trusted provider for management tools and systems like Office 365. At Abacus, we’ll help equip your enterprise with the most efficient tools and software so you can smoothly run your business. Office 365 allows collaboration across team members by easily setting up access permissions. When this problem occurs, it usually means that you don’t have permission to open and edit the file. If you have a disorganized folder or keep too many files, it’s easy to make the mistake of deleting the wrong file and sending it to the recycle bin. Manage licenses To avoid data loss when using cloud applications, perform Office 365 data backup. NAKIVO Backup & Replication is a universal data protection solution that can protect not only Office 365 but also virtual, physical, and cloud environments. Download the software and configure data backup in your environment. OneDrive issues are a separate category of problems with Microsoft 365. They can either be simple, like the OneDrive service not running or the missing OneDrive icon on the taskbar, or more complex, like OneDrive conflicting with Microsoft 365. Below we provide a more detailed list of issues and corresponding solutions. You can also temporarily turn off your firewall settings or antivirus software.See System requirements for Office for a list of additional requirements.If you need more licenses, see Buy licenses for your Office 365 for business subscription.If it didn't, tell us more about your issue, including any error messages your received and where you were in the install process when you received it.You can resolve this Office 365 issue simply by purchasing additional cloud storage space from Microsoft.This tool should be installed on a computer as a standalone application.To troubleshoot Mac activation issues, see the "Activation" tab on What to try if you can't install or activate Office for Mac.Keep in mind that the files you delete can temporarily consume storage space.To do this simply uninstall the office program from your computer from the "Add/Remove Programs" section of your Control Panel and reinstall the suite from portal.office.com. How do I install Office updates? So we compiled a short list of 5 common issues users experience in Microsoft Office 365 and how to resolve them. This article will provide quick helpful tips that will get you back up and running and eliminate searching through the endless abyss of support documentation. If a user needs to install Office on a sixth computer, you have to deactivate an installation. Deactivation doesn't remove Office from the computer, but you can't use Office on that computer until you activate it. Microsoft Support and Recovery Assistant Please let us know if you found any of these solutions helpful by clicking Yes or No next to Was this information helpful, below, and leaving us a comment. If you are still having problems, tell us more about your issue, including any error messages your received and where you were in the install process when you received them. This could happen because of a delay between your initial sign in and Office 365 for business setting up your environment. How to troubleshoot Microsoft Office?

If the above steps have not resolved your issue, open Outlook in Safe Mode to see if the issue is resolved. Type Outlook.exe /safe, and click OK.  If it is not, you may need to reinstall the Office suite completely. To do this simply uninstall the office program from your computer from the "Add/Remove Programs" section of your Control Panel and reinstall the suite from portal.office.com. If it didn't, tell us more about your issue, Troubleshooting Outlook sync problems including any error messages your received and where you were in the install process when you received it. We'll use that information to help investigate your issue further. For download and installation issues on a Mac, see What to try if you can't install Office for Mac. If that didn't help, use the uninstall troubleshooter to uninstall Office completely. Open the required file, hit Share and then check the list of users that you can give the rights to edit a file.