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on November 9, 2025
If you want to learn troubleshooting Outlook startup issues about printing, see Print attachments received in email messages. Having trouble connecting to your email from Outlook on your desktop? Follow these steps to let Outlook diagnose and fix errors in your Outlook mail profile that might be causing the issue.
If you are still seeing this issue, restart Outlook a couple of times so it can pick up the service change. All colleagues have a on-prem mailbox, just like myself. Upgrade to Microsoft Edge to take advantage of the latest features, security updates, and technical support. We recommend setting Windows Update to automatically download and install recommended updates.
Unfortunately, none of these actions have resolved the problem. Other users in my company do not experience this issue, which makes me suspect that this is a user account-specific problem. Your profile stores a variety of settings that control how Outlook looks and feels. You can create a new profile and then add your email accounts to the new profile. If you try to delete or move a large number of messages at once, Outlook can appear to freeze, but really, it's working behind the scenes.
If you have an active ad or pop-up blocker extension, then it might be preventing Outlook from loading properly in Chrome. To fix this, you don’t have to disable your ad blocker completely, but you need to make sure it’s not active on Outlook’s website. It’s important to update your browser as newer versions will include security updates, bug fixes, and new features that will ensure you get the best experience. Updating Chrome to the latest available version may fix your problem of Outlook not loading. It might take a few minutes while your browser clears your browsing data.
To access the filtering options faster, add them to your Quick Access Toolbar. Note that you can quickly tell how your mail is currently sorted, by the presence of a small triangle on the field headers. You may notice that All, Unread , Mentioned and other sort and filtering options, such as By date, and Newest are missing in Outlook above your email list.
Remember to back up your data before making any major changes to avoid data loss. Corrupted profiles frequently prevent Outlook from progressing past the loading screen. Creating a new profile establishes a clean environment for Outlook to start. I have found that when this happens its due to the Account in windows needing to be updated. If you close outlook(make sure its not in the system tray) then click on start and type Domain, then find Access work or school.
To create a new Outlook Data File, go to Create an Outlook Data File. You can use the Inbox Repair tool (SCANPST.EXE) to diagnose and repair errors in your Outlook data file. The Inbox Repair tool checks the Outlook data files on your computer to see if they're in good shape. Rohan Wiese is a Technical Content Writer at Aryson Technologies, specializing in databases, e-mail recovery, and e-mail migration solutions. Users now should be mindful of the common causes why users need to fix Outlook data files (PST).
Bug fixes, new features, and performance enhancements are released regularly. There are a number of possible reasons for Outlook to behave this way. We've presented the potential solutions in order troubleshooting Outlook startup issues from quickest to most time consuming. The team at Blackwood IT have always given us 5-star help. Use ScanPST.exe to scan and repair .pst or .ost files. Find solutions to common problems or get help from a support agent.
We have found a pretty easily solution that most of the time with this error. If Outlook isn't stuck at a screen that says "Processing," or this didn't resolve your issue, continue to the steps below. If the issue is urgent or affecting your work, don’t waste time trying 20 fixes. Our certified Outlook support team is here to resolve the issue remotely. When you install Office, an Inbox Repair Tool (SCANSPST.EXE) is also installed on your PC. The Inbox Repair Tool can resolve issues by scanning your Outlook data files and repairing errors.
Incorrect system date or time can prevent Outlook from loading profiles, especially in environments where authentication relies on accurate timestamps. Even a difference of one hour can block Outlook from starting. If I run an online repair and reboot her PC it troubleshooting Outlook startup issues will usually work for a day or two.
If Outlook is performing some operation on hundreds or thousands of messages at once, it might appear to be stuck. Give Outlook a few minutes to finish the process and it should start to work again. To work around the issue, you will need to end all Office processes that are running and disable the presence features. On June 25th, troubleshooting Outlook startup issues 2019, the Outlook Team made a change to the service to fix this issue.
Repairing your Office programs can resolve issues with Outlook not responding or freezing. Errors in Microsoft 365 troubleshooting Outlook startup issues files are repaired automatically. If installing the latest updates didn't resolve your issue, move on to the next step.