Ahmed Dees

Budget and workforce are invaluable resources at the state and local levels of government, and both are hard to come by. This is especially true for small and rural communities. Increasingly complicated IT environments and aging workforces only make things harder. Upgrade to Microsoft Edge to take advantage of the latest features, security updates, and technical support. That is why we assign each client a friendly point of contact who can answer any questions you might have. Your point of contact acts as your ambassador (Technical Account Manager) to the managed IT support we provide to your company. These features can help organizations determine which alternative best aligns with their needs and expectations. We appreciate your interest, but our solution is currently designed for larger enterprise organizations. While we can't work together directly right now, we're here to support your growth with our extensive library of free resources and content. Many companies start planning 6-12 months before Unified renewal. While switching mid-contract can be complex, it’s not impossible. However, to mitigate contractual headaches, try to engage legal and procurement early. Why Companies Are Rethinking Microsoft Unified Support Cost-effective IT is all about working with what you have, and CTS and Inscape help small towns and counties do exactly that. Don’t wait to get faster, more efficient, and more capable. You will immediately see results and the difference in working with us. Get senior-level staff assigned directly to your project. They’ll learn everything about your business and get to work. Get real-time assistance from Microsoft Certified Engineers.Treat it like any other critical vendor relationship and use the time wisely by testing the support structure as much as possible.Support costs have increased significantly, and the return isn’t always clear.As organizations adapt and scale, Microsoft’s support model often feels disconnected from the pace of business.Pricing models vary, so compare apples to apples across vendors. Mistake #4: Focusing Only on Cost Savings Ask about engineer certifications, escalation processes, and ticket response metrics. Another typical complaint about Microsoft Unified Support is that their "one-size-fits-all" approach to service is universally rigid in practice. Our Premier Support includes service delivery from Designated Support Engineers and Technical Account Managers. Get real-time assistance from Microsoft Certified Engineers. Click the banner below to learn about CTS, a cost-saving solutions for small and rural communities. A simple password reset takes WEEKS for Microsoft to resolve. How to Choose a Microsoft Unified Support Competitor—and Avoid 5 Crucial Mistakes. Switching away from Microsoft Unified Support can unlock major value – but only if you steer clear of a few common errors. Use the guide below to keep your team clear of support alternatives that might not work for your enterprise. One of the most common critiques of Unified Support is its consumption-based billing model that is linked to Microsoft licensing spend. This pricing configuration therefore requires teams with more licensing to pay more for Unified Support, regardless of whether or not their support needs increase over time. Microsoft is currently phasing out Microsoft Premier Support, and you might be uncertain about what that means for your business. Many companies have already noticed increased costs for their managed IT services with Microsoft’s new Unified Support platform. Additional resources Balance pricing with service depth, issue resolution time, and long-term value. The cheapest vendor isn’t much help if they can’t solve a critical Azure outage. Dynamic Consultants Group has experience supporting all Microsoft technologies. If your business is growing, your IT needs should grow, too. Our team is made up of experts in all areas of the Microsoft platform. Having such a diverse team means we are always prepared to help your in-house team solve any issues with Resolve Outlook data file errors your programs. We are so confident in our response times that we give you the ability to make an immediate escalation to our Practice Director. You want to move away from Microsoft Unified Support and its escalating prices. But you want to keep a high level of responsive, attentive, and expert-level support. There is a more cost-effective and personalized solution for your business. At IncWorx, we have the experience you need to maintain all of the Microsoft technologies that your business relies on. Our Microsoft Enterprise Support gives you direct access to the entire team of experts necessary to support it. We have scoped contracts and flexible annual support at the level and price you need. When evaluating alternatives to Microsoft Unified Support, it’s crucial to consider several key features that can impact the quality and effectiveness of the support received. Microsoft Unified Support Pricing A credible vendor won’t hesitate to prove they’ve supported complex enterprise environments. Some offer broad IT support, while others go deep into the Microsoft stack. Learn how Microsoft’s changes to support affects you and what you can prepare to continue supporting your team.